Contact us

Emergency contact

In an emergency, call Triple Zero "000" for attendance by police, fire or ambulance.

Non-urgent police assistance

For police assistance where there is no immediate danger or to report non-urgent crime call 131 444.

If you experience any difficulties calling an area or an individual please contact the AFP switchboard on 02 5126 0000. The switch board operates:

  • Monday to Friday 8am to 6pm AEST
  • Weekends and Public Holidays 9am to 3pm AEST

Note: Calls to the switchboard may be recorded.

AFP assistance at a major Australian airport

For AFP assistance or to report suspicious activity at the nine major Australian airports, call 131 AFP (131 237). The AFP currently provides policing services at the following major Australian airports:

  • Adelaide
  • Brisbane
  • Cairns
  • Canberra
  • Darwin
  • Gold Coast
  • Melbourne
  • Perth
  • Sydney

AFP assistance at a Defence, Diplomatic or Government establishment

For AFP assistance or to report suspicious activity at an establishment where the AFP provides a protective service function, including Defence, Diplomatic or Government Establishments call 131 AFP (131 237).

National Police Checks

Contact Criminal Records for National Police Check enquiries

Media

Contact AFP National Media

AFP National Switchboard

If you have a general enquiry and do not require police assistance, please call the AFP's National Switchboard on (02) 5126 0000. Hours of operation as follows:

  • Monday to Friday 8am to 6pm AEST
  • Weekends and Public Holidays 9am to 3pm AEST

Note: Calls to the National Operations State Service Centre may be recorded.

Reporting crime to the AFP for investigation – Law enforcement and Government

Australian Law Enforcement Agencies and Australian Government Agencies wishing to report a crime or request for an investigative service should contact the National Operations State Service Centre (NOSSC) in the State or Territory where the suspected offence/s occurred.

  • 'Report' being an allegation that a crime has been, is being, or may be committed
  • 'Request' being a request for investigative service (search warrant assists, mutual assistance requests, some family law matters and some forensic services).
Location Address Phone
Canberra
(excluding ACT Policing)
NOSSC Canberra
GPO Box 401
Canberra ACT 2601
Ph: (02) 5126 0000

Northern Command
(Brisbane Office)
(Cairns Office)
(Darwin Office)

NOSSC Northern Command
PO Box 920
Spring Hill QLD 4004
Ph: (02) 5126 9025
Eastern Command

NOSSC Coordinator
Eastern Command
Locked Bag A3000
Sydney South NSW 1232

Ph: (02) 5126 0000
Central Command

NOSSC Coordinator
Central Command
PO Box 200
Kent Town SA 5071

Ph: (02) 5126 9061
Southern Command 
 

NOSSC Coordinator
Southern Command
GPO Box 485
Melbourne VIC 3001

Ph: (02) 5126 9160
Western Command

NOSSC Team Leader
Western Command 
PO Box 586
West Perth WA
6872

Ph: (02) 5126 0000
Fax: (02) 5127 4811
Urgent After Hours NOSSC Watchfloor Ph: (02) 5126 0000 

Reporting a Commonwealth investigation to the AFP – General public

Members of the public wishing to refer a matter to the AFP for investigation should submit their enquiry through the AFP's Report a Crime, or alternatively contact the National Operations State Service Centre, in writing, in the State or Territory where the suspected offence/s occurred (listed above).

General enquiries – Law enforcement and Government

Organisation Phone
Australian Law Enforcement Agencies, Government Crisis Centre's & Watch Offices (02) 6126 7888
Australian Border Force (02) 6126 7788
Australian Criminal Intelligence Commission (02) 6126 7133
Department of Immigration & Border Protection and Immigration Detention Facilities (02) 6126 7888
Other Commonwealth agencies (02) 6131 3000

General enquiries – Public

Enquiry type Phone
General Public enquiries (02) 5126 0000
Family Law Recovery Orders, Arrest Warrants and the Family Law Watchlist See Family Law Kit
Terrorism or National Security 1800 123 400 (National Security Hotline)
People Trafficking and Child Sex Tourism 131 AFP (131 237)
Cybercrime (including online abuse and threats, identity and financial fraud/theft, compromised accounts/systems, phishing, ransomware and malware) report.cyber.gov.au
Offensive content on the internet www.esafety.gov.au
Australians missing overseas 1300 555 135 (DFAT Consular Operations)

National Security Hotline

Read the AFP Annual Report 2020-21

The Australian Centre to Counter Child Exploitation

Platypus Online: Read. Discover. Enjoy.